Just Simply Quality Systems
ISO 9001 is underpinned by the 8 Concepts of Quality Management. They've been the assisting concepts for the most popular quality standard; ISO 9001. But they're also useful resources for any management professionals who want to execute or improve their existing quality management programme.
Simply as you 'd anticipate, client focus is the very first principle: just where it must be. It covers both consumer needs and client service. It stresses that a company needs to comprehend their customers, exactly what they need when, whilst attempting to fulfill, however ideally exceed customers' e...